Terms of Service

1. Introduction

Welcome to TagifyPro. These Terms of Service ("Terms") govern your access to and use of TagifyPro's website, products, services, and user dashboard ("Services"). Please read these Terms carefully. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

2. Definitions

• "TagifyPro," "we," "us," and "our" refer to TagifyPro and its affiliates.
• "You," "your," and "user" refer to the individual or entity using our Services.
• "Content" refers to any text, data, information, images, configurations, or other materials that you upload, submit, or display while using the Services.
• "Account" refers to your user account, including your profile, dashboard access, and associated data.
• "Platform" refers to e-commerce platforms (such as Shopify, WooCommerce, BigCommerce) that our Services integrate with.
• "Tracking Configuration" refers to the Google Tag Manager containers and tracking setups we generate for your use.

3. Account Registration and Management

3.1 Account Creation

To use our Services, you must register for an account by providing accurate, current, and complete information. This includes:

• Valid email address for account verification and communications
• Secure password meeting our security requirements
• Complete profile information including your full name and contact details
• Business information relevant to your tracking needs

3.2 Profile Management

You are responsible for maintaining accurate and up-to-date information in your account profile, including:

• Personal information (name, email, phone number)
• Business information (company name, website URL, platform type)
• Billing and address information for payment processing and invoicing
• Account preferences and notification settings

3.3 Account Security

You are responsible for:

• Safeguarding your account credentials and maintaining password security
• All activities that occur under your account
• Immediately notifying us of any unauthorized use or security breaches
• Using two-factor authentication when available

3.4 Account Deletion

You may delete your account at any time through your dashboard settings. Upon account deletion:

• Your access to all Services will be immediately terminated
• Your profile and project data will be permanently removed
• Generated tracking configurations will no longer be accessible
• Transaction records may be retained for legal and business purposes
• This action cannot be reversed

3.5 Age Restriction

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

4. Services and Features

4.1 Core Services

TagifyPro provides the following services:

• Tracking Configuration Generation: Custom Google Tag Manager containers for various e-commerce platforms
• Platform Integration: Specialized tracking setups for Shopify, WooCommerce, BigCommerce, and other platforms
• Multi-Platform Support: Integration with Google Analytics, Facebook Pixel, TikTok Pixel, Pinterest, LinkedIn, and other tracking services
• User Dashboard: Account management, project creation, and configuration tools
• Payment Processing: Secure purchase processing and invoice generation
• Customer Support: Technical assistance and implementation guidance

4.2 Package Types

We offer different service packages with varying features:

• Basic Package: Google Analytics 4, Google Ads conversion tracking, and GTM setup
• Premium Package: All Basic features plus Facebook Pixel, TikTok Pixel, Pinterest Tag, LinkedIn Tag, and advanced configurations

Package details, features, and pricing are available on our website and may be updated from time to time with reasonable notice.

4.3 Project Limitations

Each account is limited to one active project to ensure focused service delivery and optimal support. If you need tracking for multiple websites or businesses, separate accounts may be required.

4.4 Generated Configurations

Our Services generate custom tracking configurations based on your specifications. These configurations:

• Are provided for your specific use case and platform
• Must be implemented according to our documentation and guidelines
• May require technical knowledge or professional assistance to implement
• Are your responsibility to test and validate before production use
• Should comply with applicable privacy laws and platform policies

5. Payments and Billing

5.1 Payment Structure

Our Services operate on a one-time payment model:

• All packages require a single upfront payment
• No recurring subscriptions or monthly fees
• Payment grants lifetime access to purchased features for your account
• Prices are listed in USD and exclude applicable taxes

5.2 Payment Processing

Payments are processed securely through third-party providers including PayPal. By making a payment, you agree to:

• Provide accurate billing information
• Comply with the payment provider's terms and conditions
• Pay all applicable taxes and fees
• Accept responsibility for any payment disputes or chargebacks

5.3 Invoices and Records

For each purchase, we provide:

• Automatically generated invoices available in your dashboard
• Complete payment history and transaction records
• Downloadable invoice documents for accounting purposes
• Detailed billing information for tax and business compliance

5.4 Refunds and Cancellation Policy

Due to the digital nature of our services and immediate access to deliverables:

1. All sales are final once you have accessed or downloaded your tracking configurations
2. By purchasing our services, you acknowledge receiving immediate access to digital content
3. You expressly consent to immediate performance of our contract and waive any cooling-off period
4. Refunds may be considered in exceptional circumstances at our sole discretion, including:
   • Technical issues preventing access to our services
   • Fundamental service failures within 48 hours of purchase
   • Duplicate purchases made in error
5. Refund requests must be submitted within 7 days of purchase with detailed justification

5.5 Price Changes

We reserve the right to modify our pricing with 30 days' notice. Existing purchases are not affected by price changes. Users with active accounts will be notified of any price adjustments before they take effect.

6. User Conduct and Responsibilities

6.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services for any illegal, fraudulent, or unauthorized purposes
• Violate any applicable laws, regulations, or third-party rights
• Attempt to harm, disable, or interfere with our Services or infrastructure
• Use our Services to transmit malware, spam, or harmful content
• Attempt to gain unauthorized access to other user accounts or data
• Reverse engineer, decompile, or attempt to extract source code from our Services
• Share your account credentials or allow unauthorized access to your account
• Use our Services to compete with our business or create similar services

6.2 Content and Data Responsibility

You are solely responsible for:

• All information and configurations you provide to our Services
• Ensuring accuracy of your website and business information
• Compliance with privacy laws and regulations in your jurisdiction
• Proper implementation of generated tracking configurations
• Testing and validating tracking implementations before production use
• Obtaining necessary consents for tracking and data collection

6.3 Platform Compliance

When using our tracking configurations, you must:

• Comply with the terms of service of your e-commerce platform
• Follow the policies of tracking services (Google, Facebook, TikTok, etc.)
• Ensure proper consent mechanisms are in place for data collection
• Respect user privacy choices and opt-out requests
• Implement tracking in accordance with applicable privacy laws (GDPR, CCPA, etc.)

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Services and their entire contents, features, and functionality are owned by TagifyPro and are protected by intellectual property laws. This includes:

• Our proprietary tracking configuration algorithms and methodologies
• Dashboard interface, design, and user experience elements
• Documentation, guides, and educational content
• Trademarks, logos, and brand elements
• Software code, templates, and configuration generators

7.2 License to Use

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license to:

• Access and use our Services for your internal business purposes
• Use generated tracking configurations on your specified website(s)
• Download and implement our tracking solutions according to our guidelines
• Access documentation and support resources

7.3 Generated Configurations

While you receive the right to use configurations generated for your specific use case:

• The underlying methodology and generation process remains our proprietary technology
• You may not redistribute or resell generated configurations
• Configurations are licensed for use on your specified website only
• You may modify configurations for your needs but cannot commercialize them

7.4 User Content

You retain ownership of any content you provide to our Services. By using our Services, you grant us a limited license to use your content solely for the purpose of providing our Services to you.

8. Third-Party Services and Integrations

8.1 Platform Dependencies

Our Services integrate with third-party platforms and services, including:

• E-commerce platforms (Shopify, WooCommerce, BigCommerce)
• Tracking services (Google Analytics, Facebook, TikTok, Pinterest, LinkedIn)
• Payment processors (PayPal and others)
• Cloud infrastructure providers (Google Firebase)

8.2 Third-Party Terms

Your use of our Services may be subject to additional terms from these third parties. You are responsible for complying with all applicable third-party terms and policies.

8.3 Service Availability

We are not responsible for:

• Changes to third-party platforms that affect our Services
• Third-party service outages or technical issues
• Policy changes by tracking service providers
• Platform-specific limitations or restrictions

9. Privacy and Data Protection

9.1 Privacy Policy

Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our Privacy Policy.

9.2 Data Security

We implement reasonable security measures to protect your information, but you acknowledge that no system is completely secure. You are responsible for:

• Maintaining the security of your account credentials
• Promptly reporting any suspected security breaches
• Using strong passwords and enabling available security features
• Protecting any downloaded configurations from unauthorized access

9.3 Your Privacy Obligations

When implementing our tracking configurations, you must:

• Comply with applicable privacy laws and regulations
• Provide appropriate privacy notices to your website visitors
• Obtain necessary consents for data collection and tracking
• Implement cookie consent mechanisms where required
• Honor user opt-out requests and privacy preferences

10. Service Availability and Support

10.1 Service Uptime

While we strive to maintain high availability, we do not guarantee uninterrupted access to our Services. Scheduled maintenance and updates will be performed with reasonable notice when possible.

10.2 Customer Support

We provide customer support for:

• Account and billing questions
• Technical assistance with our Services
• Implementation guidance and best practices
• Troubleshooting configuration issues

Support is provided via email and our dashboard support system. We aim to respond to support requests within 48 hours during business days.

10.3 Service Updates

We may update, modify, or discontinue features of our Services at any time. We will provide reasonable notice of significant changes that may affect your use of the Services.

11. Disclaimers and Limitations of Liability

11.1 Service Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF NON-INFRINGEMENT OR QUIET ENJOYMENT
• WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE
• WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF CONTENT

11.2 Performance Disclaimer

We do not warrant that our tracking configurations will:

• Improve your website performance or conversion rates
• Comply with all third-party platform requirements
• Meet your specific business objectives or expectations
• Work perfectly in all technical environments or configurations
• Remain compatible with future platform updates or changes

11.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TAGIFYPRO, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR REPRESENTATIVES BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• ANY DAMAGES ARISING FROM USE OR INABILITY TO USE THE SERVICES
• ANY DAMAGES ARISING FROM THIRD-PARTY PLATFORM CHANGES OR ISSUES
• ANY DAMAGES EXCEEDING THE AMOUNT YOU PAID FOR THE SERVICES

11.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless TagifyPro, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or applicable laws
• Your use or misuse of the Services
• Your implementation of tracking configurations
• Your violation of third-party rights or platform policies
• Your failure to comply with privacy laws or obtain necessary consents
• Any content or information you provide through the Services

13. Account Termination

13.1 Termination by You

You may terminate your account at any time through your dashboard settings or by contacting us. Upon termination:

• Your access to the Services will cease immediately
• You remain responsible for any outstanding obligations
• You may download any configurations before termination
• We may retain certain information as required by law or for business purposes

13.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of our Services or systems
• Non-payment of fees
• Inactivity for extended periods
• Any reason we deem necessary to protect our Services or other users

13.3 Effect of Termination

Upon termination of your account:

• All rights granted to you under these Terms will immediately cease
• You must discontinue all use of the Services
• You remain bound by provisions that should survive termination
• Termination does not relieve you of payment obligations incurred before termination

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except:

• For consumers in the European Union, who may bring proceedings in their country of residence
• For mandatory arbitration requirements in certain jurisdictions
• For intellectual property disputes, which may be brought in any court of competent jurisdiction

14.3 Alternative Dispute Resolution

Before pursuing formal legal action, we encourage you to contact us to seek a resolution. We are committed to resolving disputes amicably and efficiently.

15. Changes to These Terms

15.1 Updates and Modifications

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date at the top of these Terms
• We will notify you via email or through your dashboard for material changes
• We will provide at least 30 days' notice for significant changes
• Continued use of the Services after changes constitutes acceptance

15.2 Rejection of Changes

If you do not agree to modified Terms:

• You should discontinue use of the Services
• You may terminate your account before the changes take effect
• The previous Terms will continue to apply until termination

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and TagifyPro regarding the Services and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

16.3 Waiver

No waiver of any term or condition of these Terms will be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms does not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms.

16.5 Force Majeure

We will not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or technical failures.

16.6 Relationship

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and TagifyPro. You and TagifyPro are independent parties.

17. Contact Information

If you have any questions about these Terms or need support with our Services, please contact us:

For legal notices or formal communications, please use the same email address with "Legal Notice" in the subject line.