Privacy Policy

1. Introduction

TagifyPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or manage your account through our enhanced dashboard.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your information. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Complete your user profile
• Purchase a package
• Fill out forms or surveys
• Contact our support team
• Use our tracking configuration services

This information may include:

• Account Information: Username, email address, password, and account preferences
• Profile Information: Full name, phone number, company name, and professional information
• Address Information: Street address, city, state/province, postal code, and country
• Payment Information: Billing address, payment method details (processed securely by third-party providers)
• Business Information: Website URL, e-commerce platform, business type, and monthly visitor ranges
• Technical Configuration Data: Tracking tag IDs, platform configurations, and generated GTM containers
• Communication Data: Messages, support requests, and feedback you provide

2.2 Automatically Collected Information

We may automatically collect certain information when you use our services, including:

• Device Information: Device type, operating system, browser type and version, screen resolution
• Usage Information: Pages visited, features used, time spent, click patterns, and navigation paths
• Network Information: IP address, ISP, geographic location (city/country level)
• Log Data: Access times, server logs, error reports, and performance metrics
• Authentication Data: Login attempts, session data, and security-related information

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Maintain your logged-in status and preferences
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations
• Ensure security and prevent fraud
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

3.1 Service Provision and Account Management

• Create and maintain your user account and profile
• Provide access to our dashboard and tracking configuration tools
• Generate and deliver GTM containers and tracking implementations
• Process and manage your subscriptions and payments
• Generate invoices and maintain payment history
• Provide customer support and respond to your inquiries

3.2 Service Improvement and Development

• Analyze usage patterns to improve user experience
• Develop new features and platform integrations
• Optimize our tracking configurations for different platforms
• Conduct research and analytics on service effectiveness

3.3 Communication and Marketing

• Send important account notifications and updates
• Provide technical support and service announcements
• Send marketing communications (with your consent)
• Notify you about new features and platform updates

3.4 Security and Legal Compliance

• Prevent fraud, abuse, and unauthorized access
• Ensure compliance with legal obligations
• Protect the rights and safety of our users and services
• Investigate and resolve disputes and violations

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 Third-Party Service Providers

We work with trusted third-party providers who assist us in operating our services:

• Payment Processors: PayPal and other payment providers for secure transaction processing
• Cloud Infrastructure: Google Firebase for authentication, database, and hosting services
• Analytics Providers: Services that help us understand user behavior and improve our platform
• Communication Providers: Email and notification services for account-related communications
• Security Providers: Services that help protect against fraud and security threats

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to applicable privacy laws.

4.3 Legal Requirements and Safety

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect the rights, property, or safety of TagifyPro, our users, or the public
• Investigate potential violations of our terms of service
• Prevent fraud, security breaches, or other illegal activities

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent or as disclosed when you provide the information.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

• Encryption: Data transmission is protected using SSL/TLS encryption
• Access Controls: Strict access controls limit who can access your information
• Authentication: Multi-factor authentication and secure password requirements
• Monitoring: Continuous monitoring for suspicious activities and security threats
• Regular Audits: Periodic security assessments and vulnerability testing

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention and Deletion

6.1 General Retention Policy

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Data: Retained while your account is active and for up to 2 years after account deletion
• Payment Records: Retained for up to 7 years for tax and legal compliance purposes
• Generated Configurations: Retained for 1 year after account deletion for support purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

6.2 Account Deletion

You may request deletion of your account and associated data at any time through your dashboard. Upon account deletion:

• Your profile information and account data will be permanently deleted
• Access to purchased services will be revoked
• Generated tracking configurations will be removed from your access
• Transaction records may be retained for legal and business purposes but will be anonymized
• Some data may be retained in backup systems for up to 90 days before permanent deletion

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

• Access: Request access to your personal information and how it's being processed
• Rectification: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Restriction: Request restriction of processing of your personal information
• Portability: Request a copy of your personal information in a portable format
• Objection: Object to processing of your personal information for certain purposes
• Consent Withdrawal: Withdraw consent for processing where consent is the legal basis

7.2 How to Exercise Your Rights

To exercise any of these rights:

• Use the profile management features in your dashboard
• Contact us at support@tagifypro.com
• Use the account deletion feature in your dashboard settings

We will respond to your request within 30 days and may require identity verification for security purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States where our service providers may be located. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• EU-US Data Privacy Framework compliance for transfers to the United States
• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions by relevant data protection authorities
• Other legally recognized transfer mechanisms

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

10. Third-Party Links and Services

Our website and services may contain links to third-party websites, services, or applications that are not owned or controlled by TagifyPro. This includes:

• Payment processing services (PayPal, etc.)
• Social media platforms and sharing tools
• Analytics and tracking services we integrate with
• Documentation and support resources

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Firebase and Google Services

TagifyPro uses Google Firebase for core infrastructure services. When you use our services, your information is also processed according to Google's privacy policies:

• Firebase Authentication: For secure user login and account management
• Cloud Firestore: For storing user profiles, projects, and configuration data
• Firebase Hosting: For serving our web application
• Firebase Analytics: For understanding service usage and performance

For more information about how Google processes your data, please visit the Google Privacy Policy and Firebase Privacy Information.

12. Payment Processing and Financial Data

We use secure third-party payment processors (including PayPal) to handle all payment transactions. Important details about payment processing:

• We do not store complete credit card numbers or sensitive payment information
• All payment data is processed using PCI-DSS compliant systems
• Payment processors may store tokenized payment information for recurring transactions
• We retain transaction records and invoice data for accounting and tax purposes
• Invoice generation includes your billing information for legal compliance

13. Regional Privacy Rights

13.1 European Economic Area (EEA) and UK

If you are in the EEA or UK, you have enhanced rights under GDPR and UK GDPR, including:

• Right to lodge a complaint with your local data protection authority
• Right to receive clear information about our legal basis for processing
• Enhanced rights regarding automated decision-making and profiling
• Right to appoint a representative for data protection matters

13.2 California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). For detailed information about your California privacy rights, please contact us.

13.3 Other Jurisdictions

We respect the privacy laws of all jurisdictions where we operate. If you have questions about your privacy rights in your specific location, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services or business practices
• New legal requirements or regulatory guidance
• Enhanced privacy features or user controls
• Feedback from users and privacy advocates

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through your dashboard
• Provide at least 30 days' notice for significant changes
• Seek new consent where required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For users in the European Economic Area or UK, you also have the right to contact your local data protection authority if you have concerns about how we handle your personal information.

16. Data Protection Officer

For complex privacy matters or if you need to reach our Data Protection Officer, please contact us at the email address above with "Attention: Data Protection Officer" in the subject line.